PS3 Error Codes

8001003DInsert the game disc

The game needs its disc in the drive to start.

Fix: Insert the disc. For backups, mount the game first in webMAN MOD or multiMAN, then start it.

8001003EInsert the game disc

Same as 8001003D: the game wants its disc.

Fix: Insert the disc, or mount the backup in webMAN MOD / multiMAN before starting it.

8001050BHDD demo won't start with a disc in

A game or demo on the hard drive won't start while a Blu-ray is inserted.

Fix: Eject the disc and restart the PS3.

8001050DStart error after swapping discs

The disc was swapped too quickly.

Fix: Go back, reinsert the game disc and wait for it to load.

80010514Disc can't be read

The disc is dirty or scratched, or the Blu-ray drive/laser is failing.

Fix: Clean the disc and try another one. If every disc fails, the Blu-ray drive needs repair. On a hacked PS3 you can still play backups from the hard drive.

80010516Disc can't be loaded

The disc couldn't be loaded (also seen with PS1 discs).

Fix: Reinsert or clean the disc. If every disc fails, the drive may need repair.

80029906Home-burned Blu-ray rejected

The PS3 says a home-made BD-R is an invalid disc.

Fix: Re-author the disc with up-to-date software and burn it again (e.g. with ImgBurn).

80029940Video can't be played

A Blu-ray or DVD film won't play, usually because the disc is dirty or damaged.

Fix: Clean the disc, restart the PS3 and try again. If only that disc fails, exchange it. Keep the system software up to date for newer films.

80029945Blu-ray movie won't play

The Blu-ray film couldn't be played.

Fix: Try another disc. If no Blu-rays play, the drive may need repair.

80029946Disc or file not recognised

The format isn't supported, or the disc is from another region.

Fix: Check the file type and the disc's region. Clean the disc.

8002997FBlu-ray drive authentication failed

The Blu-ray drive failed its security check, usually a hardware fault.

Fix: The drive needs repair or replacing. On Fat models a replacement drive must be paired to the board.

80010002multiMAN won't load ISO

multiMAN rejects an ISO stored on an external NTFS drive.

Fix: Put the ISO in /dev_hdd0/PS3ISO, or mount it with webMAN MOD, which can load ISOs from NTFS drives.

80010007File isn't a valid program

The PS3 doesn't recognise the file as a program (not a valid ELF/SELF). Can also show while a disc is being swapped.

Fix: Download the app or PKG again (check its MD5 if given). With a disc, wait for the drive to finish and retry. On HEN, install the game's official update PKG and make sure its licence (RAP) is in place.

80010009Operation not permitted

The app isn't allowed to start, for example a debug-signed app on a retail PS3.

Fix: Make sure HEN is enabled, and use the retail (CEX) build of the app rather than a debug (DEX) one.

80010017Game or app failed to start

The PS3 refused to authorise the program (SELF authentication failed).

Fix: On a hacked PS3: this usually means HEN isn't enabled: run ★ Enable HEN and try again. Some apps also need CFW. With a retail disc: clean the disc, delete the game data and reinstall it.

80010019System software too old

The game or app needs a newer firmware version.

Fix: Update the PS3. If it's hacked, update to the latest HFW (then re-enable HEN), not official firmware. See the Jailbreak Checker.

8001001AFatal authentication error

A serious error happened while the PS3 checked the program.

Fix: Enable HEN, then download and reinstall the app.

8001002CToo many files open

Too many files were open during a PKG install, often from a corrupt PKG or a cluttered USB drive.

Fix: Download the PKG again, reformat the USB drive as FAT32 and keep only what you need on it.

80022D35Trophies couldn't register

Trophy install fails when starting a game, seen with ISOs on HEN.

Fix: Delete the game's data and trophy folder, rebuild the database, then start the game again.

80028F14Error online with custom syscalls

A CFW error when going online or launching homebrew while custom syscalls are active.

Fix: Disable syscalls (in CFW settings or webMAN MOD) before signing in to PSN; restart to get them back.

80029517Licence/activation mismatch

A bought PSN game won't run because the user's activation file (act.dat) was made by homebrew rather than PSN.

Fix: Delete act.dat in /dev_hdd0/home/000000xx/exdata/, then deactivate and reactivate in Account Management → System Activation. Signing out of PSN fixed it for some.

80029536Licence file check failed

An EDAT licence/data file failed its signature check.

Fix: Download the content again or use the correct matching licence file.

80029537Wrong licence type (PS1 Classic)

A PS1 Classic's data file has the wrong licence type.

Fix: Rebuild or re-download the PS1 Classic package with the right licence type.

80029566Package format not supported

The PKG couldn't install, for example because its file name is too long.

Fix: Rename the PKG to a short name, and download it again if it might be corrupt.

80029567PKG blocked or corrupt

The package can't install: HEN/CFW isn't active, or the PKG is badly built (seen with PS2 Classics PKGs).

Fix: Enable HEN (or boot CFW) before installing. Rebuild or re-copy the PKG and check it with a PKG checker. If a debug-PKG enabler was used earlier, restart first.

8002AE04PKG install failed

The PKG (or a HEN update package) is corrupt or incomplete.

Fix: Download the PKG again from a trusted source and check it with a PKG checker before installing.

8002AE32Install All Packages blocked

"Install All Packages" on CFW fails because it's a debug option.

Fix: Turn on QA flags (Rebug Toolbox or Custom Firmware Tools). It doesn't work on HEN.

80010006File missing or can't be read

A file is missing or corrupt. Also appears when a PKG file has an invalid name.

Fix: Delete the game or app and install it again. For PKGs, use the original file name. If it keeps happening, use Restore File System in the Recovery Menu. For game data, delete it in Game → Game Data Utility, run Restore File System and Rebuild Database, then reinstall.

8001000ADrive busy

A drive was busy, usually during a transfer to USB storage.

Fix: Make sure the USB drive is firmly connected and don't remove it mid-transfer, then try again.

8001000BCan't access the drive

The internal hard drive, external drive or USB stick can't be accessed.

Fix: Check the cable and try another USB port. USB sticks must be FAT32. If several drives fail, the PS3 may need repair. On a Super Slim with the internal 12 GB storage, repeat Restore File System in Safe Mode until it reaches 100%.

80010023Drive is full

There's no free space on the drive being written to.

Fix: Delete unused games, game data or videos (Game → Game Data Utility), then try again.

80010026Drive is read-only

The write failed because the drive is read-only.

Fix: Make sure the USB drive is FAT32 and not write-protected, or copy to the internal hard drive instead.

80010029File is damaged

The PS3 tried to open a damaged file.

Fix: Delete the file and download or copy it again from a good source.

8001002BData couldn't be read

The PS3 couldn't read or mount data on the disc or hard drive, usually when starting a game.

Fix: Clean the disc. Delete the game's data (not saves) in Game → Game Data Utility and let it reinstall. If it happens with everything, run Restore File System then Rebuild Database in Safe Mode; the hard drive may be failing. On CFW it has also been caused by installing Rebug Toolbox on a non-Rebug firmware.

8001002FDrive unusable during setup

A Super Slim couldn't use its hard drive during setup or data migration.

Fix: Wipe the drive on a PC (or zero its first sector), refit it, then set it up again from Recovery Mode.

80010036Couldn't delete

Deleting data failed, which points to a hard drive or file system problem.

Fix: In Safe Mode run Restore File System. If that fails, back up and use Restore PS3 System (erases everything).

80010038Game data couldn't be read

The game or its data couldn't be read or installed (dirty disc, corrupt data or a damaged file system).

Fix: Clean the disc, run Restore File System in Safe Mode, then reinstall or re-download the game.

8001003ADrive removed during install

The storage device disappeared mid-install (e.g. the USB stick was unplugged).

Fix: Keep the drive connected and start the install again.

80010510Installed game won't start

A game installed on the hard drive won't start. The cause isn't clear.

Fix: Restart the PS3, then delete and reinstall the game.

800283E4Backup failed

The Backup Utility couldn't finish.

Fix: Try a different drive, and back up items in smaller batches.

80028F08Data corrupted

Data on the hard drive is corrupted, often a sign the drive is failing.

Fix: Run Restore File System in Safe Mode. If it comes back, back up and replace the drive.

80028F22Hard drive error

The internal hard drive reported an error.

Fix: Run Restore File System in Safe Mode.

80029301Couldn't delete item

An item (for example PS2 data on a virtual memory card) couldn't be deleted.

Fix: Restart and try again. If it keeps happening, run Restore File System in Safe Mode.

80029564Package corrupt or can't install

The PKG is corrupt, or its requirements (firmware, licence) aren't met.

Fix: Download the PKG again and check its MD5. On HEN, enable HEN before installing. Some PKGs also need a licence (RAP) or newer firmware.

80029C55Lost connection to USB drive

The PS3 lost contact with the USB drive while copying or playing, usually from a power dip.

Fix: Unplug other USB devices (like a charging controller) so the drive gets enough power, or use a powered drive/hub.

80029C68Corrupt data on a drive

Data on a drive (usually an external one) is corrupt.

Fix: Delete the corrupt data, or back up and reformat the drive. If it blocks updates too, run Restore File System in Safe Mode (back up first).

8002AE21Can't overwrite existing content

A file or demo can't replace the copy already on the hard drive.

Fix: Delete the existing copy first, then install or download again.

8002F165Hard drive data corrupted

Data on the internal drive was corrupted, usually after a failed system update.

Fix: Format the drive (Recovery Mode → Restore PS3 System) and reinstall the firmware from USB. This erases everything.

8002F2CFUpdate fails after drive swap

The update won't start after fitting a new hard drive.

Fix: In Recovery Mode run Rebuild Database, then Restore File System, then System Update.

8002F310Update loop after drive upgrade

The firmware update loops after fitting a bigger hard drive.

Fix: Try updating in Recovery Mode with another drive fitted, then put your drive back. Not a guaranteed fix.

8003041CDatabase error

The system's database is damaged.

Fix: Run Rebuild Database in Safe Mode.

80030517Large file won't copy

A large media file failed to copy.

Fix: Files over 4 GB can't go through a FAT32 USB drive: split the file, or copy over the network.

8003051ECouldn't save

The game couldn't save, usually because space is low or data is damaged.

Fix: Free up space on the hard drive. If it continues, use Restore File System in the Recovery Menu.

80030920Copy failed

The file is corrupt or there isn't enough space.

Fix: Copy it again from the original and check free space.

80710A06Download couldn't install

A PSN download failed to install, possibly because the data is corrupt.

Fix: Delete it and download it again from the Download List. HEN users: if the HEN install site won't open, type http:// instead of https://. It can also be caused by a wrong clock: set it via Settings → Date and Time Settings → Set via Internet.

81019002Couldn't copy save data

Saved data couldn't be copied.

Fix: Restart and try again. If it keeps failing, check the hard drive.

80028E07Disconnected during update

The connection dropped during a system update.

Fix: Wait a while and run System Update again, or update from USB.

80029530Game needs its update

The game's program doesn't match what the system expects, usually because a required game update is missing.

Fix: Install the latest official update for the game.

80029563Update or package failed

The package (often a game patch) is corrupt or its requirements aren't met.

Fix: Delete the partial download, check free space and download it again. If it keeps failing, run Restore File System in Safe Mode. On HEN, if HEN's own update fails, reinstall HEN.

80029C77Update failed

The system software update failed.

Fix: Update from Safe Mode (option 6) using a USB stick with PS3/UPDATE/PS3UPDAT.PUP.

80029CCAData corrupted installing D-REX

Installing debug (DEX) firmware failed because the console is still set up as retail (CEX).

Fix: Dump the keys and convert the console to DEX with Rebug Toolbox first, then install D-REX.

8002F029Update file invalid

The update file is damaged, unofficial or named wrongly.

Fix: Download the official update again and save it as PS3/UPDATE/PS3UPDAT.PUP on a FAT32 USB stick.

8002F07CUpdate won't install

The system update fails (seen near 95%).

Fix: Download the update on a PC and install it from USB. If it still fails, try another hard drive or get the console repaired.

8002F142Update file couldn't be read

The update file on the USB stick couldn't be read.

Fix: Reformat the stick as FAT32 (MBR), download the update again and check its MD5. Try another stick.

8002F147Update file couldn't be read

The update couldn't be read from the USB stick or the download failed.

Fix: Download the update again and check its MD5. Use another FAT32 stick, or update over the internet. Removing the internal clock battery for a minute or two, or reformatting the drive and reinstalling from USB, has also worked.

8002F14EUpdate failed: drive not detected

Most often the Blu-ray drive isn't detected (faulty or disconnected drive or cable). Less often a flash memory problem.

Fix: Check the Blu-ray drive and its ribbon cable. Firmware updates need a working drive. If the drive is fine, get the console checked. One user fixed it by opening the console and reseating all internal cables and the hard drive. Before anything else, unplug the power and all USB devices for 10 seconds and retry.

8002F156CFW install fails around 42%

The firmware install stopped partway, linked to a failing or corrupted hard drive.

Fix: Format the hard drive, reinstall official firmware, then CFW. If one CFW keeps failing, try another.

8002F157Data corrupted installing CFW

A firmware install error, seen when switching between certain CFW/downgrade setups.

Fix: Install official firmware (twice), restart after the flash write, then install CFW again.

8002F163Install fails early

The firmware install failed at about 2%, after an earlier install had failed.

Fix: Format the hard drive on a PC, reinstall official firmware from Recovery Mode, then try CFW again.

8002F169Downgrade or patch rejected

The CFW install or downgrade is refused because the QA flag isn't active, or a flash patch went wrong.

Fix: Reapply the QA flag with the latest Rebug Toolbox. On a NAND patched with PS3 Toolset, restore the original ROS and redo the patch.

8002F1F0Update keeps failing

A system update fails and the console loops (also linked to the Wi-Fi/Bluetooth board).

Fix: Install the official update from USB. Check the Wi-Fi/Bluetooth board is connected.

8002F1F9Update failed: Wi-Fi/Bluetooth board

The update couldn't finish because of the Wi-Fi/Bluetooth board.

Fix: Check the Wi-Fi/Bluetooth board is connected, restart and install the update again. Stuck in an update loop? Replacing the internal clock (CMOS) battery has fixed it for some.

8002F225Update file not recognised

The firmware file was rejected as invalid.

Fix: Download the update again, check its MD5, and make sure it's at PS3/UPDATE/PS3UPDAT.PUP on a FAT32 stick.

8002F271Format or update failed

The update or hard drive format fails, usually after a drive swap.

Fix: Format the drive on a PC, then install the update from a FAT32 USB stick. If it still fails, the drive is probably faulty.

8002F281Update failed: hard drive or Wi-Fi board

The hard drive or the Wi-Fi/Bluetooth board caused the update to fail.

Fix: Check the hard drive is seated properly. Try the update from the Recovery Menu. A failing hard drive may need replacing. If it happens while reinstalling firmware, check the drive on a PC; formatting it on the PS3 often fixes it.

8002F2B5Update file rejected (Recovery)

The firmware file isn't accepted as a valid update.

Fix: Check it isn't named PS3UPDAT.PUP.PUP (turn on file extensions in Windows). Re-download it if needed.

8002F2C5Update data corrupted (Recovery)

Recovery Mode couldn't read the update file, often when installing HFW/CFW.

Fix: Use a different USB stick (FAT32, MBR). On CFW, redo the flash-patch step before installing.

8002F2E4Update data corrupted after drive swap

The firmware install reports corrupt data, seen after fitting an SSD.

Fix: Download the update again from another source, check its MD5 and install from Recovery Mode. If it still fails, try a different drive.

8002F313Update stuck near the end

The update hangs around 99%.

Fix: Give it plenty of time. If it stays stuck, update from USB in Safe Mode, or try another hard drive.

8002F314Restore or update failed

A system restore or update didn't finish.

Fix: Turn off, wait, and retry from Safe Mode. If it keeps failing, the console needs repair.

8002F325Same Rebug version won't reinstall

After a drive upgrade, Recovery Mode can't install the Rebug version that's already on the console.

Fix: Install a different firmware or version from Recovery Mode first, then reinstall Rebug from the XMB.

8002F334Update fails around 50%

The update stops partway and the PS3 loops, often on drives that once had CFW.

Fix: Back up if you can, format the hard drive on a PC, refit it and let the PS3 format it and install firmware from USB. This erases everything. Check the drive's health on a PC; it may need replacing.

8002F957CFW install rejected

Installing CFW over official firmware fails (around 70%), usually because the flash wasn't patched first.

Fix: Patch the flash first (see the Jailbreak Checker guides), then install CFW, or use HFW + HEN instead.

8002F994Update download failed

The update server is busy or the download failed.

Fix: Try later, or install the update from a USB stick. It can also mean a failing hard drive: if retrying never works, try another drive.

8002F997Update file corrupt

The update file is corrupt.

Fix: Download the update again, check its MD5 and try another USB stick.

8002F99DUpdate install error

The update couldn't be installed.

Fix: Restore default settings (Safe Mode option 2), then retry the update with a different USB stick.

80010201Network adapter not responding

The connection test fails and the PS3 can't reach its network hardware.

Fix: Try another cable or router port, and Wi-Fi. If nothing works, an internal cable to the Wi-Fi board may be loose.

8002231DMatchmaking timed out

A matchmaking request to the game server timed out.

Fix: Restart the router, check your NAT type with Internet Connection Test, and try again.

8002233ALost connection to game server

The connection to the game server dropped.

Fix: Use a wired connection if you can, restart the router and try again.

800223A2No DNS server set

The game's online service failed because no DNS server is set.

Fix: In Internet Connection Settings → Custom, set DNS to Automatic or enter 1.1.1.1 / 8.8.8.8.

80023320Browser download failed

A download in the PS3 web browser failed.

Fix: Restart the router, clear the browser cache and cookies, and set DNS manually (1.1.1.1 / 8.8.8.8).

80028A0FTimed out from server

The connection to PSN or a game server timed out.

Fix: Try again. If it keeps happening, use a cable and restart the router.

80028C07Timed out from server

The connection to PSN or a game server timed out.

Fix: Try again. If it keeps happening, use a cable and restart the router.

80028E02Internet connection trouble

The PS3 had trouble getting online, often a DNS problem.

Fix: Run Internet Connection Settings again. If it fails, use Custom setup with manual DNS (1.1.1.1 / 8.8.8.8).

80028E06Server connection timed out

The connection to the server timed out, sometimes because your ISP needs you to log in.

Fix: Open the PS3 web browser; if an ISP login page appears, sign in there, then try again.

80028EA5Couldn't connect

The connection failed or the server is busy.

Fix: Try again later. Restart the PS3, modem and router, and check your network settings. If it's a DNS error, set DNS manually (1.1.1.1 / 8.8.8.8).

80028EA6Proxy server problem

A proxy server is set and is blocking the connection.

Fix: In Network Settings → Internet Connection Settings, set Proxy Server to Do Not Use.

80028EA8Login required or maintenance

PSN is under maintenance or your ISP needs a login.

Fix: Try again later, and check with your internet provider.

80029020Router setting problem

The network settings are wrong, often missing port forwarding.

Fix: Enable UPnP, or forward the PSN ports (TCP 80, 443, 3478-3480, 5223; UDP 3478-3479, 3658).

80029023Wrong Wi-Fi password

The WEP/WPA key is wrong.

Fix: Re-enter the Wi-Fi password in Network Settings.

80029024Can't connect to the internet

The PS3 can't get online with its current settings.

Fix: Run Test Connection, check your settings and restart the router.

80029501Connection error

A general network connection failure.

Fix: Restart the router and PS3, or enter the IP and DNS manually in Custom setup.

8002A10FServer timed out

The connection to the server timed out.

Fix: Run Internet Connection Settings again, or try later.

8002A402Unstable connection

The network connection is unstable.

Fix: Check PSN status, then restart the PS3 and router.

8002A4A6Can't reach the game server

The game's online server couldn't be reached.

Fix: Many PS3 games' official servers have been shut down. Check Community Restored Multiplayer for fan-run servers.

8002A535Secure connection failed

The secure (SSL) connection to PSN couldn't be set up.

Fix: Set the clock via Settings → Date and Time Settings → Set via Internet, turn off any proxy, and restart the router.

8002A705Server timed out

The game server stopped responding.

Fix: Try later. Open the PSN ports on your router (TCP 80, 443, 5223; UDP 3478, 3479, 3658) or enable UPnP.

8002A71ANAT type blocks online play

You can reach the game server but can't join or host games.

Fix: Enable UPnP or forward the PSN ports so your NAT type becomes 2.

8002AD22PSN connection problem

The PS3 had trouble reaching PSN, possibly due to internet congestion.

Fix: Restart the router and PS3, use a wired connection if you can, and try again later.

8002AE1DNetwork or DNS error

The PS3 couldn't reach PSN's servers.

Fix: Set DNS manually in Custom setup (e.g. 1.1.1.1 / 8.8.8.8).

8002B71ANAT error

You can sign in to the game server but can't join or host games.

Fix: Enable UPnP on your router, or open the PSN ports (TCP 80, 443, 5223; UDP 3478, 3479, 3658). Aim for NAT type 2.

8003041FMedia server copy failed

Copying a file from a media server (DLNA) on your network failed.

Fix: Make sure the media server on your PC is running and the file type is supported. Restart both and try again, ideally wired.

80130128Connection error

A general connection failure.

Fix: Unplug the PS3 for 10 seconds, turn the router off for 5 minutes, and try a wired connection.

8013013DWi-Fi connection timed out

The wireless connection timed out.

Fix: Check the Wi-Fi password and move closer to the router.

8013013EWi-Fi security mismatch

The PS3 and router use different security settings.

Fix: Set the router to WPA2-PSK (AES) or WPA/WPA2 mixed. The PS3 doesn't support WPA3.

80130182No IP address

The PS3 couldn't get an IP address.

Fix: Restart the PS3 and router, run Test Connection, or set the IP manually.

8013018EWireless connection failed

The PS3 couldn't connect to the router over Wi-Fi.

Fix: Restart the router and PS3, run Internet Connection Settings again, and improve the Wi-Fi signal.

80130203Online but can't reach the network

The PS3 has internet but can't reach the service; ports are likely blocked.

Fix: Enable UPnP, or open the PSN ports (TCP 80, 443, 5223; UDP 3478, 3479, 3658).

8013030FAccess point not found

The PS3 can't see the Wi-Fi network.

Fix: The PS3 only uses 2.4 GHz Wi-Fi. Make sure that band is on, rescan, and restart the PS3.

8013031ACan't connect to router

The PS3 couldn't connect to the router.

Fix: Turn the router off for 2 minutes, restart the PS3 and set up the connection again.

8013031BCan't connect to router

The PS3 couldn't connect to the router.

Fix: Check the router and PS3 network settings and redo the setup.

80130412Wrong PPPoE login

The ISP (PPPoE) user ID or password is wrong.

Fix: Re-enter your ISP login exactly, then run Test Connection.

80130804No IP address

The PS3 couldn't get an IP address from the router.

Fix: Restart the PS3 and router and check the network settings.

8041040FDNS error

The PS3 couldn't reach the server (DNS failure).

Fix: Set DNS manually in Network Settings, e.g. 1.1.1.1 and 8.8.8.8.

80410418DNS error

The DNS server didn't respond.

Fix: Set DNS manually, e.g. 1.1.1.1 and 8.8.8.8, and restart the router.

80710021ISP login needed

The connection timed out, often because your ISP or building network needs a browser login.

Fix: Open the PS3 web browser and sign in on the ISP's login page.

80710092Can't connect to the internet or PSN

The connection to PSN or the internet failed.

Fix: Check the PSN status and whether other devices can get online. Restart the router.

80710101Connection error

The PS3 couldn't connect or load the page.

Fix: Check network settings and run Test Connection.

80710102DNS or IP problem

No DNS server answered, or there's an IP address conflict.

Fix: Restart the router. Set DNS manually (1.1.1.1 / 8.8.8.8) and, if you use a fixed IP, make sure no other device has it.

80710103DNS or NAT problem

Trouble reaching PSN; background downloads fail.

Fix: Turn the router off for 5 minutes, run Test Connection, and set DNS manually.

80710104Name lookup failed

The DNS lookup failed or the router isn't responding.

Fix: Restart the router and check the proxy and DNS settings.

807101FFServer communication error

The PS3 couldn't talk to the server (often DNS).

Fix: Restart the PS3 and router and check network settings.

80710541Server timed out

The connection to the server timed out.

Fix: Check your connection speed and try again later.

80710723Ports blocked

The router is blocking the ports PSN needs.

Fix: Open TCP 80, 443, 5223 and UDP 3478, 3479, 3658, or enable UPnP.

80710736Connection dropped during download

The connection dropped while receiving data.

Fix: Use a wired connection. For updates, download on a PC and install from USB.

80710B36Can't reach the server

The game server or website is down, overloaded or blocked.

Fix: Try again later. In the browser, check the site isn't blocked by parental controls or a proxy.

80710D23Server timed out

The server stopped responding.

Fix: Turn the PS3 fully off (unplug it) for a while, then try again.

80711008Web page can't be shown

A network or security error in the PS3 browser.

Fix: Check your date and time. On the page, change https:// to http:// in the address.

80010014Bought game download error

Downloading a purchased game failed.

Fix: Download it again from Account Management → Transaction Management → Download List.

8001050FPSN or clock problem

PSN couldn't be reached, often because the PS3's date and time are wrong.

Fix: Go to Settings → Date and Time Settings → Set via Internet, then try again later.

8002291BTrophy problem stops the game

The game's trophy data is broken (common with modified packages), so the game won't start.

Fix: Delete the user's trophy folder and run Rebuild Database in Recovery Mode (those trophies are lost).

80022A07Trophy server busy

Trophy sync failed because Sony's trophy server is overloaded.

Fix: Try the sync again at a quieter time (early morning works well), and retry a few times.

80022B06Player banned from matching

The player is banned from the online matching service.

Fix: Contact PlayStation Support or the game's publisher.

80022B28Console banned from matching

The console itself is banned from matchmaking.

Fix: Contact PlayStation Support. A different account won't help with a console ban.

80022D00Trophy sync error

Trophies won't sync to PSN for this user.

Fix: Back up saves to USB, delete the user, create a new one and sign in to PSN again.

80022D03Trophy registration failed

The game couldn't register its trophy information, so it closes.

Fix: Sync trophies (Trophy Collection, press △, Sync with PlayStation Network) and try again. If it continues, run Rebuild Database in Safe Mode.

80022D05Trophy sync error

Trophy sync failed, usually because the servers are busy.

Fix: Wait and try the sync again later.

80022D11Trophy sync fails

The user's trophy data is corrupt, so syncing with PSN fails. Common after trophy edits on HEN/CFW.

Fix: Delete /dev_hdd0/home/000000xx/trophy by FTP, run Rebuild Database in Recovery Mode, then start the game. Last resort: recreate the user. Enabling UPnP on the router (NAT type 2) has also fixed it.

80022D1EGame can't register trophies

The game reaches its title screen then quits because it can't register trophy data, often after restoring or reinstalling.

Fix: Delete the game's save and its trophy folder, restart, run Rebuild Database in Safe Mode, then restart again.

80022D67Trophy server connection error

The PS3 couldn't reach the server during trophy sync.

Fix: Wait a while, then try again.

80022D68Trophies not synced yet

The trophy list hasn't finished syncing.

Fix: Restart the PS3 or try again later.

80022D86Trophy error when streaming

Trophy registration fails when streaming PS3 games on PS4/PS5 through PS Plus Premium.

Fix: Open the PS3 menu in the stream, go to Trophy Collection and let it sync, then relaunch. Or leave it idle about 10 minutes so the session ends, then restart.

80022F2EToo many activation changes

The console's activation was changed too often in a short time.

Fix: Wait about 7 days and try again.

80023016Server maintenance

The PSN server is under maintenance or busy.

Fix: Check PSN status and try again later.

80023017Store error

An unspecified Store error. On CFW it can mean the wrong PSN environment is set.

Fix: Try a new user, or disable PSNPatch. On CFW, set the NP environment back to np.

80023101Store password error

The password for the PlayStation Store was rejected.

Fix: Reset your password on the PlayStation website, then sign in again.

80023102PSN server problem

PSN or the Store is down or under maintenance (also seen when adding wallet funds).

Fix: Check PSN status and try later. For wallet top-ups, try another payment method.

80023103Store request timed out

The Store timed out loading downloads or purchases.

Fix: Check for PSN maintenance, run Settings → Network Settings → Internet Connection Test, and try again later.

80023110In-game DLC purchase failed

The game couldn't reach the Store to buy add-ons.

Fix: Buy the add-on from PlayStation Store on the XMB instead. It must be the same region as the game.

8002311ACode couldn't be redeemed

The voucher code couldn't be redeemed, probably because it's already been used.

Fix: Check the code is typed correctly, or contact the seller.

80023121PSN outage

PSN is down for maintenance.

Fix: Check PSN status and wait.

8002314ASign-in or Online ID error

An error signing in or updating your Online ID.

Fix: Sign out and back in. If it continues, contact PlayStation Support.

800233E8Download failed

A Store download failed because of a network problem.

Fix: Retry, as a background download and then a normal one. For big downloads, try at a quieter time.

80023D10Server busy

The server has a problem or is congested.

Fix: Check PSN status and try again later.

80028E01PSN "Bad Request"

Sign-in is rejected, often because webMAN MOD's PSN-blocking feature is on with syscalls disabled.

Fix: Update webMAN MOD to the latest version (or roll back one version / uninstall it).

80028ED6Signed out of PSN

You were dropped from PSN, common on Wi-Fi.

Fix: Sign in again. If it keeps happening, use a cable.

80028F50Store won't connect

The PlayStation Store app couldn't connect.

Fix: Delete the PlayStation Store icon (△ → Delete) so it reinstalls. Turning off Media Server Connection also helped one user.

80029509PSN maintenance

PSN is down for maintenance.

Fix: Try again later. Since 2021 it also appears when re-downloading owned games; retry several times or later.

80029513Not authorised for this content

PSN can't confirm this PS3 is allowed to use the content.

Fix: Sign in with the account that bought it and make sure the PS3 is activated (Account Management → System Activation). Then download it again from the Download List. On HEN, PS2 Classics need the account to be activated on the console. To see who owns an item, select it and press △ → Information.

80029514Bought games blocked (activation)

Installed PSN games (including the PS2 Classics placeholder) won't start because the console's activation is broken.

Fix: Same as 80029519: restart without HEN, make a new user, sign in and redo System Activation. If it says the console is already activated, deactivate first, then activate again.

80029515Can't verify your licence (DRM)

A PSN game you bought won't start because its licence couldn't be verified (DRM bad format).

Fix: Go to PlayStation Network → Account Management → Transaction Management → Download List, pick the game and start the download. When it reaches 1%, cancel it. This refreshes the licence and the game should start.

80029516Sign in to PSN

The game or feature needs you to be signed in to PSN.

Fix: Sign in to PlayStation Network and try again.

80029519Console activation fails

The PS3 can't activate your account, often after HEN/CFW, a deactivation or a firmware change. Bought PKG games stop working.

Fix: Restart without HEN, create a new user, sign in to PSN and activate it in Account Management → System Activation. Back up the old user's saves first.

8002951ENot available yet

The content isn't out yet.

Fix: Wait until its release date and try again. On HEN this can also mean a wrong clock: set it via Set via Internet and enable HEN before launching.

80029721Store download fails

A purchased or new game couldn't download.

Fix: Try again later. Turning on 2-step verification on your PSN account has helped some people.

80029724Can't re-download your content

An activation problem blocks downloading content you own.

Fix: Running Restore File System in Safe Mode is reported to fix it. Back up first. On CFW it can be caused by the PS3 Lock plugin.

80029751Console not activated

This PS3 isn't activated for the account's downloads.

Fix: Sign in with the buying account and go to Account Management → System Activation → Game.

80029752Used on another console

The content was recently used on another console.

Fix: Wait 24 hours, then try again on this console.

80029780Activation limit reached

Too many activation changes, so the system can't be activated right now.

Fix: Wait 7 days, then activate the system again.

8002A10BBad server response

The server sent a bad reply while viewing a friend's trophies or profile.

Fix: Try again later, or sign out of PSN and back in.

8002A10DCan't add friend

The friend request couldn't be sent.

Fix: Check the Online ID is spelled correctly.

8002A10ETrophy sync signature error

Trophy sync failed because the server's reply couldn't be verified, often when trophy servers are down.

Fix: Sign out of PSN and back in, then try the sync later.

8002A200Can't access PSN

PSN couldn't be reached, because it's down or the connection is failing.

Fix: Check PSN status and your connection. If it never works, contact PlayStation Support about the account.

8002A201PSN temporarily unavailable

PSN is temporarily out of service.

Fix: Wait and try again later.

8002A202PSN is busy

PSN servers are too busy.

Fix: Try again later.

8002A203PSN maintenance

PSN is down for maintenance.

Fix: Wait until maintenance ends, then sign in again.

8002A212Signed out of PSN

You were signed out of PSN.

Fix: Sign in again. If it keeps happening, check your connection and the PSN status page.

8002A220PSN temporarily unavailable

There's a problem on PSN's side.

Fix: Restart the PS3 and wait for the service to come back.

8002A221Wrong sign-in details

PSN rejected the email or password.

Fix: Re-enter them carefully or reset your password at playstation.com.

8002A224Signed out of PSN

You were signed out of PSN.

Fix: Sign in again. If it keeps happening, check your connection and the PSN status page.

8002A227Account or console suspended

This account or console can't use PSN (banned or suspended).

Fix: Contact PlayStation Support. Hacked consoles can be banned from PSN; many users stay offline or use custom servers.

8002A230Account closed

The PSN account has been closed or deleted.

Fix: Contact PlayStation Support, or sign in with another account.

8002A231Account or console suspended

Same as 8002A227: PSN access has been blocked.

Fix: Contact PlayStation Support.

8002A232Accept the terms

You need to accept PSN's terms of service.

Fix: Sign in to PSN from the XMB and accept the terms when asked.

8002A240Accept the updated terms

PSN's terms have changed and haven't been accepted yet.

Fix: Quit the game, go to PlayStation Network → Sign In, accept the terms, then start the game again.

8002A260Password needs resetting

The password is wrong, old or expired.

Fix: Reset it from the link on playstation.com, then sign in on the PS3 with the new one.

8002A303Signed in elsewhere

This account is already signed in on another console.

Fix: Sign out on the other console and try again.

8002A308PSN server error

PSN returned an internal server error.

Fix: Install the latest system software and try again later.

8002A335PSN connection problem

Trouble connecting to PSN, possibly congestion.

Fix: Check PSN status and try again later.

8002A33FMessage couldn't be sent

A PSN message failed because the server couldn't be found (DNS).

Fix: Restart the router, or set DNS manually (1.1.1.1 / 8.8.8.8), then try again.

8002A34AFriends list full

You've reached the maximum number of friends.

Fix: Remove some friends before adding new ones.

8002A40ABanned from community features

The account is banned from this game's online community features.

Fix: Contact PlayStation Support or the publisher, or wait for the ban to end.

8002A40BText not allowed

The text contains words PSN doesn't allow.

Fix: Change the wording and try again.

8002A515PSN sign-in error

Signing in to PSN failed.

Fix: Check your email and password and try again.

8002A526You're offline

This needs PSN, but you're offline or not signed in.

Fix: Check your connection and sign in to PSN, then try again.

8002A537Can't reach PSN server

The PSN server couldn't be reached, from an outage or a local network problem.

Fix: Check PSN status, sign out and back in, and turn the router off for 5 minutes. Otherwise try later.

8002A542PSN sign-in timed out

Signing in to PSN took too long.

Fix: Restart the router and PS3, run Internet Connection Test, then try again.

8002A548Can't stay signed in to PSN

The PS3 keeps losing its PSN connection.

Fix: Check for a slow or unstable connection. A strict NAT (type 3) can cause it: enable UPnP on the router.

8002A669Server timed out

The PSN server didn't reply in time.

Fix: Check PSN status and try again later.

8002A711Room is full

The online room or lobby is full.

Fix: Join another room or create your own.

8002A743Banned from matchmaking

The account is banned from the game's matchmaking.

Fix: Contact PlayStation Support or the game's publisher.

8002AA08Randomly signed out of PSN

The PS3 drops off PSN mid-session.

Fix: Turn off Media Server Connection, or try the PS3 in your router's DMZ. Not a guaranteed fix.

8002AA0CNot available offline

This feature needs an internet connection.

Fix: Connect to the internet and sign in to PSN, then try again.

8002AA0DDifferent PSN account

You're signed in with a different account from the one that owns the content.

Fix: Sign in with the PSN account that bought the content or made the save.

8002AB0BMessage couldn't be sent

A PSN message failed to send, often due to very long words or unsupported characters.

Fix: Shorten the message, remove unusual characters and send again.

8002AD23Signed out of PSN

You couldn't connect to PSN.

Fix: Try later, check network settings, and restart the PS3, modem and router. If it keeps dropping during games, set a static IP on the PS3 itself (Custom setup) rather than on the router.

8002AD36PSN sign-in was reset

The PSN connection was reset while signing in, usually from congestion or weak Wi-Fi.

Fix: Try again later. Move closer to the router or use a cable.

8002AD3DCan't sign in to PSN

Signing in to PSN failed.

Fix: Check the PSN status page. Try setting the IP address manually and turning off Media Server Connection.

8002AF02PSN connection failed

The PS3 couldn't connect to PSN.

Fix: Check PSN status and your DNS settings, and redo the connection setup.

80030001Message inbox full

Your PSN message inbox is full.

Fix: Delete old messages in Friends → Messages.

80031606Signed out of PSN

The PS3 was signed out of PSN.

Fix: Check your connection and sign in again.

8010850FActivation failed

Activating the console for your account failed.

Fix: Sign in, then Account Management → System Activation → PS3 System and activate Game and/or Video.

80109D24Activation error

Activating the console failed.

Fix: Deactivate the system, then activate it again.

80109D80Too many activation attempts

Activation has been tried too many times.

Fix: Wait about 72 hours (up to a few days) before trying again.

8010A12EActivation information invalid

The activation information is invalid.

Fix: Redo activation in Account Management → System Activation.

80130301Can't connect to PSN

Signing in to PSN fails.

Fix: Restart the router and PS3, then try again.

80710016PSN is down

PlayStation Network isn't available.

Fix: Try again later. Sony also suggests turning off any proxy and Media Server Connection, and updating your router's firmware.

8071040CPSN too busy

PSN has too many connections.

Fix: Restart the PS3 and try again later.

80710504Signed out of PSN

The PS3 was dropped from PSN.

Fix: Sign in again or restart the console. Otherwise try later.

8071053DPSN connection problem

The PS3 couldn't connect to PSN.

Fix: Restart the PS3, modem and router, then try again.

80710B23PSN busy or down

PSN is overloaded or down.

Fix: Wait and try again later.

80710B24PSN not responding

PSN didn't respond, e.g. while creating an account.

Fix: Try again later and double-check the details you entered.

80710D36PlayStation Store unavailable

The Store (and sometimes PSN sign-in) is down, usually for maintenance.

Fix: Wait and try again later. If it never works, make sure your router or ISP isn't blocking PSN ports (TCP 80, 443, 3478-3480, 5223; UDP 3478-3479).

80010003PS2 ISO not allowed on HEN

"This operation is not allowed" when starting a PS2 ISO directly on HEN.

Fix: Convert the game to a PS2 Classic (PS2 Classic GUI) and launch it through webMAN MOD.

80028F17PS1/PS2 disc not recognised

The PS1 or PS2 disc couldn't be read.

Fix: Clean the disc and restart. Most PS3s can't play PS2 discs at all; use PS2 Classics instead (see ISO Tools).

80028F18Unsupported PS2 disc

This type of PS2 disc isn't supported.

Fix: Use an original disc, or convert the game to a PS2 Classic.

80028F19PS2 internal data error

The PS2 virtual memory card or data is corrupt.

Fix: Delete and recreate the PS2 virtual memory card.

80028F1APS2 network settings error

The network configuration for PS2 games is wrong.

Fix: Reset the PS3's network settings.

80028F24PS2 Classic save data corrupted

The PS2 Classics placeholder reports corrupt save data.

Fix: Delete the PS2 Classics placeholder's save data in Game → Saved Data Utility.

80028801Video file won't play

The video file's format isn't supported.

Fix: Update the system software, or convert the video to MP4 (H.264).

8002880CDivX/XviD file unsupported

The DivX/XviD file uses settings the PS3 can't play.

Fix: Re-encode the file with PS3-compatible settings (or convert to MP4).

80028818Video file won't play

The video format isn't supported or the file is damaged.

Fix: Update the system software, or convert the video to MP4 (H.264).

800288BEMedia file unsupported

The file's format or size isn't supported.

Fix: Convert it to a supported format or a lower resolution.

80028F10Video output problem

The picture setting doesn't suit the TV.

Fix: In Display Settings → Video Output Settings, pick the right connection and set the TV to 16:9. Hold power for 5 seconds at start-up to reset video output.

8002B241No sound over DVI

A DVI connection carries no audio.

Fix: Use HDMI, or connect audio separately (optical or AV cable).

80010001Serious system error

The game or app stopped because of a major error.

Fix: Restart the PS3. If it happens with every game, the console may have a hardware fault.

80010004Out of memory

The system couldn't get enough memory for the task.

Fix: Restart the PS3 fully. On HEN/CFW, turn off heavy plugins.

80010005Not enough memory to start

The game or app couldn't start because system memory ran short.

Fix: Restart the PS3 and update the system software. As a last resort, back up and use Restore PS3 System.

80010519Clock error

The console's date and time are wrong.

Fix: Set it via Settings → Date and Time Settings → Set via Internet. If it won't keep the time, the internal clock battery needs replacing.

80010601Wrong date stops a game

A digital game won't start because the system clock is wrong.

Fix: Settings → Date and Time Settings → Set via Internet. If the clock keeps resetting, the internal clock (CMOS) battery needs replacing.

8002A524System memory low

The PS3 ran low on memory.

Fix: Restart the PS3.

8002AD0CNetwork memory low

The system ran low on memory for networking.

Fix: Restart the PS3 fully and try again.

80031150Settings corrupted

The PS3's settings data is damaged.

Fix: Press ✕ when asked to repair the settings and restore defaults.

80031601Couldn't create user

The new user account couldn't be created.

Fix: Try again, with different details if needed.

80710437Network memory low

The game ran out of network memory.

Fix: Quit and restart the game, or restart the PS3.

A0801002Syscon RSX power error

A system controller (Syscon) error linked to the graphics chip's capacitors or memory.

Fix: This needs a hardware repair (replacing the RSX capacitors). Not something software can fix.

8004D844Remote Play can't reach the PS3

Remote Play couldn't connect to the PS3.

Fix: Make sure the PS3 is on (or Remote Start is enabled) and both devices are online.

80110104Bluetooth pairing failed

The device disconnected during pairing.

Fix: Try pairing again with the device close to the PS3.

80110108Bluetooth wrong passkey

The passkey entered was wrong.

Fix: Pair again and enter the correct passkey (often 0000).

80110116Can't pair Bluetooth device

A controller or Bluetooth device couldn't be registered.

Fix: Turn off other controllers (the limit is 7), update the system software, and pair again with a USB cable.